Numerical Innovations - Activation Code Center

Fast Response - Activation Code Retrieval

Your business demands fast response and solutions to computer crashes, misplaced licenses, and other problems that interrupt the flow of your business. 

We've made it easy to quickly find and update your license! 

 Frequently Asked Questions about our License Activation Codes

 What is license activation?
Activation is a quick and easy process to validate your license and permits you the freedom to easily move your license to another computer.
Why do you use an activation system?
We use a license activation system to help prevent piracy and protect your investment in our software. This enables us to continue developing professional engineering tools at a competitive price.
Does the activation system collect any of my private data?
No, it does not collect any details about you or your computer although you may optionally enter your email address for easy password retrieval.
When do I need to activate (or re-activate)?
Our software tools need to be activated for the first time once you have purchased a license.
Once activated, it will remain so unless any of the following situations are encountered, in which case it will revert to Unregistered and need to be re-activated:
•it is accessed from a different Windows user login,
•installed and run on another computer,
•re-installed on the same computer after a disk reformat,
•has not connected to the license server for at least four weeks (licenses activated online only),
•your license subscription period has expired.
Note that if your license subscription has expired, you will need to renew it or purchase a new license before re-activatin.
Does activation require an internet connection?
For most licenses, activation is carried out online and requires an Internet connection. However offline (no internet) is available using a traditional FLEXnet License Key (which is locked to a computer using Ethernet Address).  Flexnet License Key cannot be transferred to another computer.
What are the advantages of online activation?
Unlike other activation systems, online activation does not tie your license to your hardware. Instead it ties your license is your activation code and the password that you define. This makes it easy to re-activate after reformatting your hard drive, upgrading hardware components in your computer, logging in under a different user profile, or moving your software to a new computer.
How do I activate online for the first time?
1. Start our software product, and go to menu:  Help | Enter License Key | Activate...
Note: Or at startup if you see a Enter License Key dialog, select "I have an Activation Code."
2. Enter your activation code, and complete the registration process.
Note: When prompted create a unique password that you will remember.  You will be asked for that password, in the event you need to transfer your license to another computer or re-install the software. Note that it is CASE SENSITIVE and should be 4-17 characters.
How do I re-activate online?
1. Start our software product, and go to menu:  Help | Enter License Key | Activate...
Note: Or at startup if you see a Enter License Key dialog, select "I have an Activation Code."
2. Enter your activation code, and complete the registration process.
Note: When prompted create a unique password that you will remember.  You will be asked for that password, in the event you need to transfer your license to another computer or re-install the software. Note that it is CASE SENSITIVE and should be 4-17 characters.
If you cannot remember your current password or activation code, fill out the form on our website Activation Code Center,  http://www.numericalinnovations.com/pages/numerical-innovations-activation-code-center
and your password will be sent to you (as long as you have previously specified an email address). If it does not arrive within minutes, check your junk mail folder in case it was misidentified as spam.
Note that to ensure the re-activation procedure is as quick and simple as possible, we strongly suggest you keep a record of your current password and any previous passwords you have used (because new passwords must not have been used before). It is preferable to keep this list off your computer so that you do not lose it if your hard disk fails.
What is “lockout” mode?
To ensure compliance with the License Agreement, the number of re-activations allowed in a given time period is limited. If this limit is exceeded, the activation server will lock your code and you must wait before being allowed to reactivate. Too many failed password attempts can also result in a lockout to protect your code from theft. The system also includes an anti-fraud system that disables activation codes in cases of credit-card chargeback or refunds.
Note that the License Agreement allows our software to be moved from an old computer to a new one that replaces it. If you are in lockout mode because of too many re-activations, please read the License Agreement to ensure that you are complying to its terms.
I have an Internet connection and entered my code correctly. Why does activation fail?
The most typical reason is one or more firewall programs (Norton, Zone Alarm, Windows Firewall) are blocking access to the Internet. Make sure that all your firewalls allow both our exe and DNA.dll to reach the activation server. If you are accessing the Internet through a Proxy server and you’ve configured the proxy settings, make sure these are valid. If you are not using Internet Explorer as your browser, it may be configured with invalid proxy settings; unchecking the “Use IE proxy configuration” option in the Proxy Settings screen could help resolve the connection issue.
It is also possible that a connection fails because of heavy Internet traffic. The only solution in this case is to wait 15 minutes or more and then repeat the activation procedure.
How do I activate your software from behind a proxy server?
A “proxy server” is typically used to block access to the Internet by Local Area Network (LAN) users unless they are authenticated with a user name and password. If our software resides behind a proxy server then Internet access will also be blocked for the license activation system. In this case, our must know the proxy server settings in order to work. These include the server name or address, the server port number, user name, and password.
You can access “Proxy Settings” as follows:
1. Start our software and go to menu: Help / Activate...
2. Press button Proxy Server..
On the “Proxy Settings” dialog, if “Use IE proxy configuration” is checked and “Use custom proxy settings” is not checked, then software_DNA will automatically use the proxy settings of Internet Explorer including any automatic configuration scripts. As long as Internet Explorer has connectivity to the Internet (i.e. any required proxy settings are correct) then software_DNA will function properly.
You should only set the “Use custom proxy settings” option, and fill in the proxy fields, if “Use IE proxy configuration” doesn’t work on your system.
I have forgotten my activation password. How do I retrieve it?
Visit our website Activation Code Center and complete the form.
http://www.numericalinnovations.com/pages/numerical-innovations-activation-code-center
and your password will be sent to you (as long as you have previously specified an email address). If it does not arrive within minutes, check your junk mail folder in case it was misidentified as spam.
Note that to ensure the re-activation procedure is as quick and simple as possible, we strongly suggest you keep a record of your current password and any previous passwords you have used (because new passwords must not have been used before). It is preferable to keep this list off your computer so that you do not lose it if your hard disk fails.
Re-activation is not working although I am entering the correct activation code and password. Why?
The most common reason for this is a spelling mistake in your password. Note that passwords are case-sensitive so using the wrong case for a character is considered a spelling mistake. For example “ub78rt” is not the same password as “Ub78rt” (note the difference in case of the first characters, 'u' and 'U'). Make sure that your Caps Lock key is not turned on when you enter your password.
Ensure that you are entering your “Current” and “New” passwords in the correct fields. The “New” password must not have been used before. We advise customers to keep a list of the passwords they use to avoid reusing them accidentally.
In some rare cases when Internet traffic is high, the connection to the license server may time out. When this happens, the software may display the Activation screen instead of the Re-activation screen. The solution is to wait (15 minutes or more) and try again later.
Will your software still work if I upgrade my hardware or move it to a new computer?
Yes. You will simply need to re-activate your license.
With online activation, your license is not tied to your hardware. Re-activation is a simple process that will quickly get your software fully operational again.
Note that the copy of our software on your previous computer will automatically revert to unlicensed when you re-activate your license on another computer.
What happens when my subscription runs out?
The program simply reverts to unlicensed. This does not affect any of the files you created during the subscription period. If you have a subscription, you will have the option to renew it.