Terms and Conditions

1. Return/Cancellation:

We offer several different license models, and each has a unique return policy. Please view your type of license model below for the appropriate return policy. Should you have any additional questions, please contact our sales team: sales@numericalinnovations.com

(A) Subscription (Month-to-Month)

The service begins when we confirm your initial payment. We will charge you the fee stated at the time of purchase monthly until you cancel. Once the fee has been charged each month, that charge is final and no refund is available. The fee is subject to change—but we'll always notify you beforehand. You can cancel any time by contacting our sales team: sales@numericalinnovations.com. Cancelling your membership stops the charge at the start of your next billing term—but your service will continue through the end of your current term. Cancellations must be requested at least two days prior to the next billing term to avoid being billed another month.

(B) Subscription (Annual)

The service begins when we confirm your initial payment. We will charge you the fee stated at the time of purchase annually until you cancel. Once the fee has been charged each year, that charge is final and no refund is available. The fee is subject to change—but we'll always notify you beforehand. You can cancel any time by contacting our sales team: sales@numericalinnovations.com. Cancelling your membership stops the charge at the start of your next billing term—but your service will continue through the end of your current term.

(C) Perpetual (Permanent License)

All orders for perpetual (permanent licenses) are final. At your request, we are happy to provide full-featured trial licenses to completely test and review our products before purchase. In addition we offer subscription based licenses for most products, which allow further evaluation of our software on a short term recurring basis before purchase of a perpetual license.

2. Lifetime Maintenance (Optional):

This section applies ONLY to Single-User, Floating, and Multi-User Permanent Licenses. Enterprise Site Licenses are governed separately under the Enterprise Site License Terms & Conditions.

Unless otherwise specified, the Lifetime Maintenance is valid for as long as we continue to develop the software product as the independent entity Numerical Innovations, Inc. What this means is, you are eligible to freely receive every future upgrade, update, new release, and bug fix -- there will never be any additional charge. Click Here for more about Lifetime Maintenance benefits.

→

Transferability:

The Lifetime Maintenance is intended to be valid for your lifetime usage of the product. In the event the original user leaves the company, the Lifetime Maintenance may be transferred to another user ONLY at the same company. It cannot be transferred to another location or different company entity.

→

Cancellation:

The Lifetime Maintenance may NOT be transferred to another company, entity, or international site location. In the event your company is acquired, operates by another entity name, shut down or relocated to a different country the Lifetime Maintenance will be voided. The Lifetime Maintenance is valid only for the specific software product and license type purchased.

Upgrade vs. Update: An Upgrade is a major software release in which the primary version number changes (for example, Version 3.x to Version 4.x). Upgrades typically introduce significant changes and may require an additional purchase and/or a new license key. Major Upgrades generally occur approximately every four years. Customers may choose to upgrade to the latest version or continue using their existing licensed version.

Updates are released more frequently, typically monthly, and may include bug fixes, improvements, and new features. Lifetime Maintenance includes all applicable Upgrades, Updates, and bug fixes, subject to the Lifetime Maintenance Terms & Conditions.

Note: Single-User, Floating, and Multi-User Permanent License customers without Lifetime Maintenance are eligible to receive software Updates and technical support for the first 30 days from the date of purchase. After this period, Updates and technical support are no longer included unless Lifetime Maintenance has been purchased. Customers retain access to our user forum community and Activation Code Center to retrieve their license information.

Enterprise Site Licenses are excluded from this 30-day provision and are governed separately by the Enterprise Site License Terms & Conditions.

3. Enterprise Site License Terms:

“The Enterprise Site License terms contained in this section apply exclusively to Numerical Innovations Enterprise Site Licensing. These provisions do not apply to or modify the terms of Single-User, Floating, Multi-User, Numerical Cloud, OEM, or any other Numerical Innovations licensing model unless expressly stated otherwise.”

Enterprise Site License = unlimited INTERNAL installations at ONE designated licensed company site.

It does NOT mean unlimited corporate use, worldwide use, multiple sites, OEM rights, customer distribution, resale, redistribution, embedded use, or the right to include Numerical Innovations software or technology with products, equipment, systems, or services sold or provided to customers.

1. Enterprise Site License

An Enterprise Site License grants the named licensee the right to install and use the licensed Numerical Innovations software on an unlimited number of company-owned or company-controlled workstations, networks, and laptops within ONE designated licensed company site/location.

“Unlimited installations” means unlimited installations for the licensed company's internal business operations within the designated licensed site.

Unlimited installations do NOT mean unlimited company locations, worldwide deployment, third-party distribution, customer installations, OEM use, resale, redistribution, embedded use, or commercial distribution rights.

Additional company sites or locations require separate licensing unless otherwise expressly authorized in writing by Numerical Innovations, Inc.

2. Internal Use Only

Enterprise Site Licensing is strictly for the named licensee's own internal business operations at the designated licensed site.

The Enterprise Site License does NOT grant the licensee the right to distribute, sublicense, resell, transfer, embed, bundle, integrate, preinstall, or otherwise provide Numerical Innovations software, license keys, technology, or functionality to customers, contractors, resellers, other companies, or third parties.

The Enterprise Site License may NOT be used as part of any product, equipment, machine, hardware system, software application, platform, appliance, service, or other commercial offering that the licensee manufactures, sells, leases, licenses, distributes, delivers, or otherwise provides to customers or third parties.

Enterprise Site Licensing does NOT include OEM, redistribution, resale, integration, embedded-use, or commercial distribution rights.

Any such use requires a separate written OEM, redistribution, integration, or other applicable commercial licensing agreement with Numerical Innovations, Inc.

3. Site Limitation

The Enterprise Site License applies to ONE designated licensed company site/location.

The license does not automatically extend to:• Additional company locations• Parent companies• Subsidiaries• Affiliates• Contractors• Customers• Resellers• Other legal entities• Other third parties

Additional sites or entities require separate licensing unless expressly authorized in writing by Numerical Innovations, Inc.

4. Annual Enterprise Site License

An Annual Enterprise Site License is provided for a 12-month license term.

During the active annual license term, the licensee receives the applicable Enterprise Site License usage rights together with applicable software updates, upgrades, and technical support.

The Enterprise license key is issued for the applicable annual license term.

The Annual Enterprise Site License does NOT provide perpetual software usage rights.

The license must remain active and be renewed to maintain continued Enterprise Site License usage rights.

5. Annual Renewal Pricing

The Enterprise Site License is purchased and renewed on an annual basis. Each annual license term is a separate license period and does not create a multi-year purchasing commitment.

Renewal pricing is subject to change. Numerical Innovations, Inc. may periodically adjust Enterprise Site License pricing to reflect factors including, but not limited to, inflation, economic conditions, continued software development, new features and capabilities, product enhancements and improvements, technical support requirements, operating costs, market conditions, and other reasonable business considerations.

Any applicable renewal pricing will be provided prior to the customer's next annual renewal. Numerical Innovations, Inc. does not guarantee that the renewal price will remain the same as the price paid during the previous annual license term.

6. Expiration and 30-Day Renewal Grace Period

An Annual Enterprise Site License expires at the conclusion of its applicable 12-month license term.

Customers will have a 30-day renewal grace period following the license expiration date during which they may complete their renewal.

The 30-day grace period is provided for renewal purposes only.

The grace period does NOT extend the active software license term and does NOT provide an additional 30 days of software usage rights.

Upon expiration of the active license term, software usage rights under the Annual Enterprise Site License cease unless and until the license is renewed.

Renewal pricing during the grace period is subject to the Annual Renewal Pricing terms described in Section 5.

7. Lapsed Annual Enterprise Site License

If an Annual Enterprise Site License is not renewed within 30 days following its expiration date, the license will be considered lapsed.

Once the Annual Enterprise Site License becomes lapsed:• The licensee does not have active Enterprise Site License software usage rights.• Numerical Innovations is not obligated to provide an active Enterprise license key.• Software updates and upgrades associated with the expired license cease.• Technical support associated with the expired license cease.

Continued use of the software under an expired or lapsed Annual Enterprise Site License is not authorized.

8. Reinstatement After the 30-Day Grace Period

If a customer wishes to resume Enterprise Site Licensing after the Annual Enterprise Site License has lapsed beyond the 30-day renewal grace period, the customer may purchase a new Annual Enterprise Site License.

Pricing for a new Annual Enterprise Site License following a lapse is subject to review and may differ from the customer's previous annual license price. The new license will be subject to the then-current pricing and Enterprise Site License Terms & Conditions in effect at the time of purchase.

A new annual license term begins when the new Annual Enterprise Site License is purchased and activated.

Purchasing a new license does not retroactively restore or authorize software usage during any period in which the previous Enterprise Site License was expired or lapsed.

9. Permanent Enterprise Site License

A Permanent Enterprise Site License provides permanent software usage rights for the purchased software version only, with unlimited internal installations within ONE designated licensed company site, subject to the Enterprise Site License restrictions and these Terms & Conditions.

Lifetime Maintenance is OPTIONAL and is purchased separately. It is not automatically included with a Permanent Enterprise Site License.

Without Lifetime Maintenance, future software updates, major version upgrades, and ongoing technical support are not included.

With Lifetime Maintenance, applicable future software updates, upgrades, and standard technical support are included, subject to the existing Numerical Innovations Lifetime Maintenance Terms & Conditions and the Enterprise Site License restrictions.

Lifetime Maintenance, when purchased, remains subject to all existing Lifetime Maintenance terms and limitations, including applicable provisions concerning acquisitions, changes in company or entity, relocation, transferability, product discontinuation, and other applicable conditions.

Permanent software usage rights do NOT make the Enterprise Site License transferable and do NOT extend licensing rights to additional sites, parent companies, subsidiaries, affiliates, successor organizations, customers, contractors, resellers, or other third parties.

The Permanent Enterprise Site License remains strictly for the named licensee's internal business operations at the designated licensed site.

10. Annual License Issuance

Enterprise Site Licenses utilize license controls that require Numerical Innovations, Inc. to issue a new or updated license credential on an annual basis.

For an Annual Enterprise Site License, the license credential is issued for the applicable annual license term. As long as the annual license has been paid and renewed, Numerical Innovations, Inc. will issue a new license credential for the next annual term. If the Annual Enterprise Site License is not renewed, the existing license credential will expire in accordance with the applicable license term and renewal provisions contained in these Terms & Conditions.

For a Permanent Enterprise Site License, the customer's purchased license rights remain permanent; however, activation keys are refreshed every 12 months for licensing security. The annual issuance of a new license credential does not convert the Permanent Enterprise Site License into a subscription and does not require the customer to repurchase the Permanent Enterprise Site License each year.

Replacement keys for a Permanent Enterprise Site License are issued at no additional charge, regardless of whether Lifetime Maintenance was purchased.

Annual key replacement does NOT constitute a license renewal, software upgrade, or maintenance entitlement. Customers retain permanent usage rights to their purchased software version, subject to the licensing agreement.

Numerical Innovations, Inc. will make reasonable efforts to provide replacement keys before the existing key expires to prevent unnecessary interruptions.

For purposes of this section, a license credential may include a license file, license key, activation code, or other licensing mechanism provided by Numerical Innovations, Inc.

Issuance of a new or updated license credential does not change, expand, transfer, or reassign the Enterprise Site License. All licensing credentials remain subject to the originally licensed company, designated physical site, authorized usage, and non-transferability requirements contained in these Terms & Conditions.

11. OEM, Product and Equipment Distribution

An Enterprise Site License does NOT grant OEM, redistribution, resale, embedded-use, or commercial distribution rights.

The licensee may not install, incorporate, embed, bundle, integrate, preinstall, distribute, sublicense, resell, or otherwise provide Numerical Innovations software, license keys, technology, or functionality with or as part of any:• Product• Equipment• Machine• Hardware system• Software application• Platform• Appliance• Service• Customer-delivered system• Other commercial offering

This restriction applies regardless of whether the Numerical Innovations software is separately identified, directly accessible by the end customer, embedded within another system, or used as a component of a larger commercial product or solution.

Any OEM, embedded, redistribution, integration, resale, or customer-facing use requires a separate written licensing agreement with Numerical Innovations, Inc.

12. Transfer and Assignment

The Enterprise Site License is issued to the named licensee for use at the designated licensed site.

The Enterprise Site License may not be transferred, assigned, sublicensed, sold, or extended to another entity, affiliate, parent company, subsidiary, third party, or location without prior written approval from Numerical Innovations, Inc.

13. Change of Control and Non-Transferability

In the event of a merger, acquisition, sale of substantially all assets, corporate restructuring, change of ownership, or other change of control involving the licensee, the existing Enterprise Site License will terminate and may not be transferred, assigned, or extended to the acquiring, successor, or newly formed entity.

The licensee must notify Numerical Innovations, Inc. of any such change.

Any acquiring, successor, or newly formed entity wishing to continue using the software must obtain a new Enterprise Site License from Numerical Innovations, Inc., subject to the then-current pricing and Terms & Conditions.

The existing Enterprise Site License does not extend to any acquiring company, parent company, subsidiary, affiliate, related entity, or additional site as a result of a merger, acquisition, restructuring, ownership change, or other change of control.

14. Licensed Site and Non-Transferability

The Enterprise Site License is issued exclusively to the designated licensee for use at the specific physical company location identified at the time of purchase.

The Enterprise Site License is non-transferable and may not be moved, reassigned, transferred, or extended to another physical location, company, entity, affiliate, subsidiary, parent company, or related organization.

If the licensed company relocates its operations to a different physical location, the existing Enterprise Site License does not transfer to the new location. The licensee must notify Numerical Innovations, Inc. of the relocation, and a new Enterprise Site License must be purchased for the new location before continued use of the software at that location.

The existing Enterprise Site License remains associated solely with the company and physical location for which it was originally issued.

15. License Key Security

Enterprise license keys are confidential licensing credentials provided solely for authorized use by the named licensee at the designated licensed site.

Enterprise license keys may not be shared, published, distributed, transferred, sold, sublicensed, or provided to unauthorized parties.

The licensee is responsible for maintaining reasonable security over its Enterprise license keys and preventing unauthorized use or distribution.

Any use beyond the named licensee's internal operations at the designated licensed site requires separate written authorization and, where applicable, a separate OEM or commercial licensing agreement with Numerical Innovations, Inc. Please contact our sales team: sales@numericalinnovations.com.

4. Software Delivery / Backup / Other:

→

All software is delivered electronically via the internet.

→

For security purposes, we backup all downloadable Installation packages daily and maintain them for up to one year. We cannot guarantee older Installation packages or previous releases will be available for download, and strongly encourage users to save or backup their downloaded files to a safe place.

→

Unless otherwise stated promotional items must be redeemed within 1 year from the purchase date or they will become void.

→

Numerical Cloud - Legacy software support. We recommend all subscribers use the latest software releases. Due to subscriber requests our legacy software tools have been added: EasyGerb V7, ACE3000 V7, FAB3000 V7. These legacy tools are no longer supported; we cannot assist with any technical or activation issues. EasyGerb should be substituted with: ACE 2D/3D Translator V8.

→

Numerical Cloud - Statements. All purchases made directly on our Numerical Cloud Subscription page will be sent a statement to the email entered at time of sign up. This is the End Users proof of payment. Invoices are not issued.

5. Consulting and Engineering Services:

→

Unless otherwise stated guarantees offered for our consulting and engineering services are limited to 1 year from the invoice date.

6. Resellers (only):

→

Only permanent licenses are recommended for purchase thru resellers.

Subscription purchase: A reseller or 3rd Party can purchase a subscription on behalf of a customer, however there will not be any reseller discount offered. When possible, subscriptions should be purchased directly by a customer (end-user).

End User License Agreement (EULA):

Please click the following link to view our latest End User License Agreement (EULA).