Terms and Conditions
We offer several different license models, and each has a unique return policy. Please view your type of license model below for the appropriate return policy. Should you have any additional questions, please contact our sales team: firstname.lastname@example.org
(A) Subscription (Month-to-Month)
The service begins when we confirm your initial payment. We will charge you the fee stated at the time of purchase monthly until you cancel. Once the fee has been charged each month, that charge is final and no refund is available. The fee is subject to change—but we’ll always notify you beforehand. You can cancel any time by contacting our sales team: email@example.com
. Cancelling your membership stops the charge at the start of your next billing term—but your service will continue through the end of your current term. Cancellations must be requested at least two days prior to the next billing term to avoid being billed another month.
(B) Subscription (Annual, Paid Monthly)
Each month during your one year term, we'll bill your credit card the fee stated at the time of purchase plus applicable tax. As soon as you've successfully completed this sign-up process and your payment is confirmed, your membership will begin.
The price is valid for a full 12 months. After that, we'll renew your contract automatically unless you cancel. The price is subject to change, but we will always notify you beforehand.
We'd hate to see you go, but if you cancel you'll be billed 50% of your remaining contract obligation. If you ever need to cancel, just contact our sales team: firstname.lastname@example.org
(C) Subscription (Annual, Prepaid)
The service begins when we confirm your initial payment. We will charge you the fee stated at the time of purchase annually until you cancel. Once the fee has been charged each year, that charge is final and no refund is available. The fee is subject to change—but we’ll always notify you beforehand. You can cancel any time by contacting our sales team: email@example.com
. Cancelling your membership stops the charge at the start of your next billing term—but your service will continue through the end of your current term.
(D) Perpetual (Permanent License)
All orders for perpetual (permanent licenses) are final. At your request, we are happy to provide full-featured trial licenses to completely test and review our products before purchase. In addition we offer subscription based licenses for most products, which allow further evaluation of our software on a short term recurring basis before purchase of a perpetual license.
2. Lifetime Maintenance Subscription (Optional):
Unless otherwise specified, the Lifetime Maintenance Subscription is valid for as long as we continue to develop the software product as the independent entity Caneberra Technologies, Inc. What this means is, you are eligible to freely receive every future upgrade, update, new release, and bug fix -- there will never be any additional charge. Click Here for more Lifetime Maintenance Subscription information
Transferability: The Lifetime Maintenance Subscription is intended to be valid for your lifetime usage of the product. In the event the original user leaves the company, the Lifetime Maintenance Subscription may be transferred to another user ONLY at the same company. It cannot be transferred to another location.
Cancellation: The Lifetime Maintenance Subscription may NOT be transferred to another company, entity, or international site location. In the event your company is acquired, operates by another entity name, or relocated to a different country the Lifetime Maintenance Subscription will be voided.
3. Software Delivery / Backup / Other:
All software is delivered electronically via the internet.
For security purposes, we backup all downloadable Installation packages daily and maintain them for up to one year. We cannot guarantee older Installation packages or previous releases will be available for download, and strongly encourage clients to save or backup their downloaded files to a safe place.
Unless otherwise stated promotional items must be redeemed within 1 year from the purchase date or they will become void.
4. Consulting and Engineering Services:
Unless otherwise stated guarantees offered for our consulting and engineering services are limited to 1 year from the invoice date.